employee helping
IELTS, IELTS Sample Letters, IELTS Practice Test

You went to a theater with a friend and he/she had an accident. An employee helped you. Write a letter to the manager to

 – thank the employee,

 – explain about the accident,

 – suggest what they could have done to prevent it.

OET Writing

Dear Sir/Madam,

I am writing to express my appreciation for the generous help offered by a staff member of the rescue team.

First of all, I would like to thank Mr. John from the bottom of my heart for his generosity which he bestowed upon us when we had a minor accident at the Nova Theater last night.  Unfortunately, my friend slipped on the red carpet while he was climbing the staircase at the entrance point.  As a result, he fractured his right ankle, but it is very minor.  Nonetheless, I have to appreciate your staff members who instantaneously acted and offered first aid treatment to my friend. In particular, I would express my  gratitude to Mr. John a rescue team member, who had not only taken us to the  nearby hospital but also stayed along with us for an hour while we were at the Apollo hospital.

I would like to say that this accident could have been avoided if the carpet was properly aligned with the staircase.  Therefore, I would like to suggest that perhaps using the clamps for fixing the carpet may not let the carpet to fall loose. I hope you will take my suggestion in right spirit.

I hope your staff member will maintain the positive attitude of helping customers.

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