You bought a faulty electrical appliance in your local electronics store. Write a letter to the store manager.
In the letter include the following:
• Explain why you are writing
• Explain what is wrong with your appliance
• Suggest what you would like the store manager to do
It is not necessary to use any addresses.
I am writing to express my dissatisfaction with a tape recorder that I purchased from your store.
I purchased the tape recorder on August 15th, 2014, just two weeks ago. After using it for a couple of times, the play button broke off.
I was very surprised to see a new improved model with 2 years warranty, breaking so soon and for no apparent reason.
I immediately contacted your store and spoke to the shift manager. He refused to swap the faulty item and suggested me to get it repaired.
You can imagine how upset I was when I learnt that from him.
I insist to have the damaged tape recorder replaced. Otherwise, I will be forced to stop the payment to your store. I have been buying products from your store for more than 10 years and therefore, I am very unhappy with this whole uncomfortable situation.
I am very disappointed with the product and the service your store provided.
I look forward to hearing from you.